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 GE / Hotpoint  / RCA Older Style  Washer Diagnostic Chart

Symptom Solution Older Style GE Built Washer
Motor will not run
  • Check the power to the motor
  • Check timer connections
  • Check water pressure switch
  • Check wiring harness for broken or burnt wires
  • Make sure pump will turn.
  • Check the motor relay
  • Check the lid switch
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To lift top push inwards on two clips while lifting on top Top is hinged at the back

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Unhook Lint Filter Recirculation tube 

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Agitator Lifts Straight Up. Some have a screw in the top of them.

Help Removing the Agitator
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Run rope under agitator, cross it,  and tie the knot down low. Tie a loop then lift on one side of the board to lift agitator off.
Make sure agitator doesn't have a screw in the top of it. Some agitators have a cap on top for them that will come off revealing a Phillips head screw under it.
More tips on removing the Agitator at the bottom of this page

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Drive Spline Out of Agitator

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Tool For removing agitator spline from agitator shaft (if it's rusted or stuck on shaft)

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Metal Style Agitator Spline

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Plastic Style Agitator Spline

Washer will not agitate.
  • Check belt  or pump coupler.
  • Check motor and wiring to motor.
  • Check the spline inside the agitator. Sometimes the spline will strip.
  • Check transmission gear box.
  • Check water pressure (level) switch.
  • NOTE: Washer will only agitate when tub is full of water
Washer will not do anything. Will not fill, agitate, or spin. The motor does not make a noise.
  • Check power cord and connections to washer.
  • Check power supply at wall outlet.
  • Check timer connections and contact points.
  • Check water inlet valve 
  • Check water pressure (level) switch
Washer will not fill with water.
  • Check for kinked inlet hoses, or plugged screens 
  • Check power connection to washer.
  • Check power supply at wall.
  • Check timer connections and contact points. 
  • Check water inlet valve
  • Check water pressure (level) switch.
  • Check water temperature switch
Washer will not spin.
  • Check belt
  • Check motor
  • Check pulley or coupler
  • Check the pressure switch
  • Check timer contact point.
  • Check for a locked transmission
  • Check the Lid Switch
Water will not drain from the tub.
  • Check belt 
  • Check drain hose for kink or blockage.
  • Check pump pulley or coupler from motor to pump. (Pump should turn freely)
  • Check the lid switch for continuity and action.
  • Check the motor
  • Check the pump
  • Check the timer and contact points.
  • Sometimes a garment will get trapped in the pump.
Washer Leaking Water
  • The Fill Funnel is cracked
  • The water inlet valve is leaking
  • The pump is leaking
  • The Lower Tub Boot Seal has a hole in it.
  • The clamps for Lower Tub Boot Seal have broken or come loose.

If the clamps have come loose, we recommend using a special 3m industrial sealant when putting the tub boot and clamps back on. If you use this type of sealant, the tub boot seal will not come off again.

  • The drain hose is cracked
  • The House drain is backing up
  • The Outer tub has a hole rusted in it
    • This happens on the older style washers. The outer tub is stationary, the inner tub moves around during the spin cycle. What happens is the washer gets an out of balance load and the inner tub hits or scraps the outer tub, knocking or scraping the porcelain off the inside of the outer tub. Once this happens the tub starts to rust and eventually rusts a hole through the tub. This usually occurs towards the top of the tub at the left rear corner.
  • The seal around the top of the tub is leaking. ( We recommend using a 3m industrial type sealant on the top tub seal. If you use this type of sealant , you will not have a problem with that seal leaking again.
Water drips into tub when washer is turned off
  • Replace the water inlet valve.
Washer bangs around or out of balance
  • Check the washer feet. They sometimes come loose or even rust off.
  • Check the flooring under your washer. If it's on a weak floor such as just about any wood floor it may shake or walk.

 

More Help on the Agitator Removal
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the contents or damages caused by the use of these procedures.

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