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 GE / Hotpoint  / RCA Newer  Style  Washer Diagnostic Chart

Symptom Solution Newer Style GE Built Washer
Motor will not run
  • Check the power to the motor
  • Check timer connections
  • Check water pressure switch
  • Check wiring harness for broken or burnt wires
  • Make sure pump will turn.
Model # located on top of head console
ge_wash1.jpg (71671 bytes)
Washer will not agitate.
  • Check belt  or pump coupler.
  • Check motor and wiring to motor.
  • Check the spline inside the agitator. Sometimes the spline will strip.
  • Check transmission gear box.
  • Check water pressure (level) switch.
  • NOTE: Washer will only agitate when tub is full of water
 
Washer will not do anything. Will not fill, agitate, or spin. The motor does not make a noise.
  • Check power cord and connections to washer.
  • Check power supply at wall outlet.
  • Check timer connections and contact points.
  • Check water inlet valve 
  • Check water pressure (level) switch
 
Washer will not fill with water.
  • Check for kinked inlet hoses, or plugged screens 
  • Check power connection to washer.
  • Check power supply at wall.
  • Check timer connections and contact points. 
  • Check water inlet valve
  • Check water pressure (level) switch.
  • Check water temperature switch
Water Inlet Valve
ge_wash5.jpg (79273 bytes)
Washer will not spin.
  • Check belt
  • Check motor
  • Check pulley or coupler
  • Check the pressure switch
  • Check timer contact point.
Help Removing the Agitator
gewashnewerstyleagitator.jpg (72411 bytes)
Do this, then lift on one side of board and the agitator will pop right off.
Water will not drain from the tub.
  • Check belt 
  • Check drain hose for kink or blockage.
  • Check pump pulley or coupler from motor to pump.
  • Check the lid switch for continuity and action.
  • Check the motor
  • Check the pump
  • Check the timer and contact points.
  • Sometimes a garment will get trapped in the pump.
 
Washer Leaking Water
  • Recently I've seen this problem a lot on the Newer Style GE / Hotpoint washers. Usually 1 to 5 years old. What is happening is the washer is spinning with the tub full of water. to check it do this .... Let the washer fill up with water with it set on the highest setting. Then open the lid on the washer. Hold something non-conductive, like a non-conductive screwdriver in the lid switch hole to make the switch. Watch the tub and the agitator. The agitator should be going back and forth. THE TUB SHOULD STAY SOMEWHAT STATIONARY, it should move no more than 2" right or left of index.  IT SHOULD NOT SPIN. If it does then your washer is spinning the water out the over flow tube which means you have a bad brake that holds the tub. If your Transmission has a white UPC code sticker on it, you can order a bearing kit to repair this. If your transmission has a yellow or green UPC sticker on it then you must replace the complete transmission and brake assembly. If the washer's transmission isn't under warranty, it's probably not worth repairing as GE transmissions are around the 200.00 price range. To get the washer repaired under warranty you'll need to contact your selling dealer. Be sure to inquire if both the part and labor are covered and if not what will the labor costs be.

Note: You will also need a special Tool Kit to install the Bearing Kit.

For Warranty Questions Contact your Selling Dealer, look in your
owners manual or contact  G E 

Other Possible Causes  for a leak

  • The Fill Funnel is cracked
  • The water inlet valve is leaking
  • The pump is leaking
  • The Lower Tub Boot Seal has a hole in it.
  • The clamps for Lower Tub Boot Seal have broken or come loose.
  • The drain hose is cracked
  • The House drain is backing up
  • The Outer tub has a hole rusted in it
    • This happens on the older style washers. The outer tub is stationary, the inner tub moves around during the spin cycle. What happens is the washer gets an out of balance load and the inner tub hits or scraps the outer tub, knocking or scraping the porcelain off the inside of the outer tub. Once this happens the tub starts to rust and eventually rusts a hole through the tub. This usually occurs towards the top of the tub at the left rear corner.
       
  • The seal around the top of the tub is leaking.
Overflow Tube
ge_wash6.jpg (49867 bytes)
Transmission
ge_wash7.jpg (52668 bytes)

New Style GE Washer
ge_wash1.jpg (71671 bytes)

ge_wash2.jpg (96769 bytes)
Push inwards on clips between the top and front panel while pulling forward on the front panel

ge_wash3.jpg (112728 bytes)

Water drips into tub when washer is turned off
  • Replace the water inlet valve.
 
Washer bangs around or out of balance
  • Check the rubber suspension straps and replace as needed
  • Check the washer feet. They sometimes come loose or even rust off.
  • Check the flooring under your washer. If it's on a weak floor such as just about any wood floor it may shake or walk.

 

ge_wash4.jpg (67661 bytes)

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